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What We Report

The Information You Need Without the Noise. 

Every organization manages retrieval differently, which means reporting shouldn't be a one-size-fits-all solution. Quantum provides customizable reporting designed around your priorities, giving your team meaningful visibility into the retrieval process from intake through completion.

 

Whether you need insight to active requests, outstanding providers, records received, turnaround times, or overall program performance, our reporting can be tailored to focus on the information that matters most to your team. 

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Visibility Built Around Your Needs

Provider Activity

  • Provider Response Status

  • Follow Up Activity

  • Last Provider Contact

  • Outstanding Provider Requirements

  • Provider Related Delays

  • Fee or Invoice Status, if applicable

Turnaround & Performance

  • Average Retrieval Turnaround

  • Request Aging

  • SLA Performance

  • Retrieval Success Rate

Retrieval Status

  • Records Received

  • Outstanding Records

  • Outstanding Providers

  • Partial Responses

  • Deficiencies Requiring Follow Up

  • Current Request Status

Request Activity

  • New Requests

  • Active Requests

  • Completed Requests

  • Closed or Cancelled Requests

  • Requests Aging

  • Volume by Client, Matter or Claim

Customized Reporting Services

Leadership

Program-level volume, turnaround, completion trends and performance indicators. 

Legal Teams

Provider level retrieval status and outstanding documentation across matters. 

IME & Peer Review

Records received versus outstanding ahead of scheduled reviews. 

Claims Teams

Outstanding records, aging, turnaround and completion status.

A law firm, insurance carrier, workers' compensation organization and IME provider may all define retrieval success differently. Quantum works with clients to understand what matters to their program and align reporting around those priorities. 

Your Program. Your Priorities. Your Reporting.

Reporting Should Answer Questions Before You Have Them.

Custom reporting works alongside Quantum's account support and proactive communication to provide greater visibility into retrieval activity, potential delays, and items requiring attention. 

Tell Us What You Need to See. 

We'll work with you to understand your reporting priorities and build visibility around the information that matters to your organization. 

Discuss your reporting needs
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